Privacy policy
Divine Empyrean Pty Ltd trading as Sharktech Global (ABN 54 672 825 731) handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you book a Missed Lead Audit, sign up or send your onboarding details, we collect your name, business details, ABN, licence numbers, contact details, website and the information you choose to provide about your services, team and systems. If you send us a past customer list, we hold it on your behalf to set up your account.
How we use it
To respond to your request, run your audit, set up and support your account, bill your plan and usage, and, if you agree, send you occasional updates. Every marketing message includes a way to unsubscribe.
Your customers' data
For operators using LYD Pest Control, your customer records belong to you. We process them only to provide the service, and on exit we provide a full export within 30 days.
Overseas storage and disclosure (APP 8)
The platform and service providers we use to host accounts, send messages and process payments may store data on servers outside Australia, including in the United States. We take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles.
Security
We use access controls including two-factor sign-in for account owners, and remove access when staff leave.
Access, correction and complaints
Contact us to access or correct your information or to make a complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Sharktech Global, Level 1, 244 Macquarie Street, Liverpool NSW 2170. Phone +61 468 017 373. Email sales@lydpestcontrol.com.au.